apology to the phone agent
06 December 2010 Dr. ---- Lee To: TD Canada Trust Easy Line Phone Banking Customer Service Re: Phone banking conversation on 06 December 2010 I have contacted the Easy Line Telephone Banking Service through my cell phone on the evening of 06 December 2010 as I was heading to Europe for a personal trip, planning to return on 17 January 2011 from Toronto Pearson Airport. My intention of the call was to notify the bank that I will be making transactions in United Kingdom during the course of the trip, as I have previously made a note with the phone line agent in case of oversea trips. The bank has been informed of this particular trip, however, the departure date have changed from 19 December to 06 December. The line was busy and I was notified with the recorded prompt that my wait time would be longer than usual, lasting about 5 minutes. Since I had about a half hour t...