duke writes back!
i am somewhat skeptical when they say: we do really care about what you think, so please continue to hold, when we are done with whatever complains we are currently dealing with a high volume, we'll get on yours asap, well, kind of. where have we heard that one before: well, on customer phone lines, from banks to doctors to tech supports to anyone really. i ve been tempted many time to put it on as my greetings message on the phone and see how many people would actually leave a message after all that hassle. customer feedbacks are funny things. though it is essential, it is a pain on the butt to collect. and nowdays it seems that everyone thinks that anyone could collect quantitative data from the web (HA!), that customer feedbacks should be filed under 'ancient history' or 'ancient legacy' or even 'bad cumulative business practice.' well we all know how honest we are with our doctors (at least once you have lied to your doctor. anyone shaking their head...