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Showing posts from December, 2012

thanks for sorries, now where are the answers, UPS?

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woman writing a letter by gerard ter borch II -following the last email from me, about how they did not read my response as they calmly suggest that package can be picked up now while ive been telling them i will be away for a month from the beginning: correspondence 1: Dear (monkey) Thank you for your additional comments. I have processed your package for return since you have stated that you are out of town for a month and will not be able to collect it. I am sorry that I missed this detail in my previous response. If you would like to have 3 delivery attempts on your shipments, I would recommend that you request "Adult Signature Required" on your future shipments. Adult Signature Required shipments are not redirected to our Alternate Delivery Locations (ADL) and will receive all 3 delivery attempts. If the delivery driver does not have access into your apartment building, then he has no choice but to leave the delivery notice at the front lobby. Unfortuna

reassurance of UPS?

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following up with UPS is fun i think... the latest on the UPS adventure! UPS Reply: Thank you for providing the requested tracking number.  UPS is enhancing its residential delivery process to better serve our customers and keep your package safe. Picking up your package from a UPS Store or UPS Collection Point provides flexibility and convenience for you instead of having to make alternate arrangements or waiting for a UPS driver. Your package is readily available for pick up at the following address: (a depot in toronto) You will require a government issued picture ID and one of the following:  - Information notice number  - Postcard number  - Tracking number  (i dont have your notice ticket. you really didnt read my complaints.) I sincerely apologize for the problems you have experienced with the shipment and the inconvenience this has caused. Your frustration is understandable. If we may assist you in the future, please don't hesitate to contact us.  Thanks

you asked for it UPS

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1. why did you send an email? -something else if some other reason, what was the nature of your inquiry? -initial inquiry was to resolve the situation of un-notified and undelivered package that has been on hold in local depot centre since 21 november 2012. i have given up on trying to get my package delivered, as i am leaving town today for a month. i lost a day's worth of work as i had to cancel the day to receive this package, as it contains a christmas gift for an important person in my life. however, it wont be here by the time depart to england. the customer support service is atrocious as call agents clearly expressed lack of authority or control over actual execution over the solutions they provide over the phone. the fact this particular building getting only 1 delivery attempt in comparison to the usual 3 attempts is unacceptable and ethically wrong, as the senders still pay 100% cost for maximum 33% of service expected.  and that this knowledge is held in silence

piece of mind for UPS

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the other day, i found this incredible recording of ian bostridge/julian drake doing winterreise music video. so i bought it. apparently it was supposed to come through canada post and it did so in just three days. except, i never got it. the building post box was not being used because canada post was going through 'equipment change,' though i unfortunately heard postie talking to management about one of them losing keys to the mail room. sigh. so we had no mail delivered (only pick up in middle-no-where-cherry-beach, which take 15 min cab ride and no direct public transit there) and i can only assume it got lost in the pile of things as it never showed up here and postie said there was nothing there at the depot. so amazon decided to redeliver using UPS.  i wasnt informed of it, so i assumed it was coming through canada post again. so yesterday, i decided to look up the order and see what quackery was on.  well,apparently it has been delivered. to blaine. who the hec
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the latest project, fat gurl wanna be rock star: lost-then-found music for piano and bassoon, came to life this afternoon.  the idea of trash was intriguing from the get-go and now that the concert has happened, it is easy to simply discard the experience, hence producing more trash. however, in spirit of true dumpster diver, when the time is right (after the dust has settled), i am going to revisit and re-evaluate this rich experience. YES. for now, today was the day one of the rock star journey.  it went with the usual unexpected surprises (including a runaway page of the saint-saens. nutty. just like the composer himself, who one day just left his wife without saying a word and disappeared in midst of vacation... i suppose i will never ever let that happen again), trying out new things (somewhat cumbersome learning curve for live streaming) and trying to befriend an unknown stranger yet (a very distinctively voiced, somewhat full-on steinway piano with that occasional display