Posts

Showing posts with the label apology

an electronic pardon

Image
now i am back in yyz and life is back in the full (well, never that full really) swing.  back to multiple hats and different duties and peoples throughout the days and nights, often filled with music. but there are also some mundane or ordinary things i must do.  one of the very first thing i did when i got back was going to the bank, with my suitcases and all. it's kinda silly to think of flying seven and a half hours in a small tin can then another stint with the subway, then rush to the bank- seriously, monkey, you?! well, it's been a funny holiday in a sense it was free- well, almost.  you see, my initial departure was in mid-december. it seems alright, finish the semester in style, then leisurely leave to a european holiday, how classy. except in my life, things rarely happen as planned.  out of total amusement, i decided to take a look at last minute departures from yyz.  things werent really too hectic and so i was wondering aloud: hmm, how difficult is...

apology to the phone agent

Image
06 December 2010 Dr. ---- Lee To: TD Canada Trust                 Easy Line Phone Banking Customer Service   Re: Phone banking conversation on 06 December 2010 I have contacted the Easy Line Telephone Banking Service through my cell phone on the evening of 06 December 2010 as I was heading to Europe for a personal trip, planning to return on 17 January 2011 from Toronto Pearson Airport.  My intention of the call was to notify the bank that I will be making transactions in United Kingdom during the course of the trip, as I have previously made a note with the phone line agent in case of oversea trips.  The bank has been informed of this particular trip, however, the departure date have changed from 19 December to 06 December. The line was busy and I was notified with the recorded prompt that my wait time would be longer than usual, lasting about 5 minutes.  Since I had about a half hour t...