a day in the life of piano monkey

https://www.flickr.com/photos/hararis/3016139663/ on phone with pc banking: monkey: i was wondering if you can help with TFSA acct transfers- man: (cuts in) NO, you cant do that. no e-transfer for that. okay? monkey: (huh?) but i have done it in branch? as authorized transfer for registered investments? man: (takes time)... hmmm, yeah, you can do that. 5 min later monkey: ...but it's been a month since transfer was initiated? branch person said it would be sufficient time? man: AHAHAHAH. whoa. ha. monkey: can you explain? man: that's when things go smooth. monkey: okay, so what may go wrong? man: well, it's a wrong estimate. (with sense of condemnation) monkey: such as? man: (big sigh) monkey: (wtf?) after rolling more eyes monkey: ... okay, so i should re-check by friday then? man: yeah. good day. (ready to hang up) monkey: (baffled) umm, excuse me? (whats this? you working now or what? your break is up?) man: yes? wha...

so following up on the last post, all three parties got back to me through email, conveniently suggesting that i call everyone else.  td wants me to call certapay.  certapay says they dont have access to my banking, so i must call back td. pc bank says they cannot handle this so i have to call them back as well. so far, i am truly amazed that it is taking this long- the fradulent activity of the third party whose email was hacked was on 19 june 2014.  that is 82 days since the beautiful event took place.  now, after about seven phone calls, adding up to well-over seven hours, and a branch visit which took an hour, including more time on the phone through their internal secured line to the loss-prevention dept of td canadatrust AND a new debit card (teller person was sure this would solve the problem, i wish that was true. alas.)  the amount of variations-on-the-theme, 'no, no one is responsible for you, it's the other guys,' has been truly baffling in their ...

well, here's body of email replies back from the financial institutions. analysis and reflection to follow... 1. reply back from td canadatrust, ask an expert: I'm sorry to hear about your situation, (nutters monkey) Considering the scope of the problem and that it involves more than one transaction, I recommend that you give us a call immediately so we can start to look into this. We definitely want to investigate further and will work towards a resolution as quickly as possible. We can be reached 24 hours a day at 1-866-222-3456 (available 24/7) All the best, Hye Won. Sincerely, TD Helps Team 2. reply back from interac: Dear (poor monkey) Thank you for contacting our Support Centre for the INTERAC e-Transfer* service.  We apologize for the difficulties you are experiencing trying to access the service. Due to privacy reasons, INTERAC does not have access to your personal banking information. We will escalate your issue to the TD Loss Prevention. ...

i was hoping that may be my first post back from summer would be a nice one, however... sigh. here's copy of my email to certapay, tdcanadatrust and pc banking. im butting head on the wall. i really hope this can be resolved somehow...  all three are saying the others' responsible. well, it makes no sense to me. may be this is beyond phd level education... if anyone has any idea of how to tackle this problem, do let me know! hello, im having a serious problem with access to e-transfer. i have two email addresses (hotmail, gmail) and two bank accounts (tdcanadtrust and pc banking). i have been taking e-transfer payment through tdcanadatrust account without problems. then early june, one of my clients had his bank account hacked, unfortunately; and even more unfortunately, i was the unlucky recipient of the hack (gmail address). i called td and they told me that i should not have any problems. however- since then, i cannot receive e-transfer from anyone, and ca...