8.9.14

td canadatrust, pc bank, certapay mayhem issue 2.



well, here's body of email replies back from the financial institutions. analysis and reflection to follow...


1. reply back from td canadatrust, ask an expert:
I'm sorry to hear about your situation, (nutters monkey)

Considering the scope of the problem and that it involves more than one transaction, I recommend that you give us a call immediately so we can start to look into this. We definitely want to investigate further and will work towards a resolution as quickly as possible.

We can be reached 24 hours a day at 1-866-222-3456 (available 24/7)

All the best, Hye Won.
Sincerely,
TD Helps Team




2. reply back from interac:
Dear (poor monkey)

Thank you for contacting our Support Centre for the INTERAC e-Transfer* service.  We apologize for the difficulties you are experiencing trying to access the service.

Due to privacy reasons, INTERAC does not have access to your personal banking information.

We will escalate your issue to the TD Loss Prevention.  We suggest you call into TD EasyWeb at 1 866 222-3456 and request to be transferred to the TD Loss Prevention team.  Did you report to TD you were a victim of fraud?  When a client reports they are a victim of fraud, an investigation should be completed.  You should confirm with TD whether they investigated your case and what was the outcome of their investigation.

If TD Loss Prevention requires any assistance from INTERAC, they can contact our Fraud team directly.

*Registered trademark of INTERAC Inc.  Used under license.
Sincerely,
INTERAC e-Transfer Helpdesk
Toll-free number:  1 888 238-6433
(Mon-Fri 7am-10pm ET, Sat/Sun 9am-8pm ET)
Email:  etransfer.helpdesk@interac.ca
Website:  http://www.interac.ca
Interac Be in the Black™




3. reply back from pc banking:
Dear (silly monkey),
Thank you for taking the time to write to us.

The team that answers e-mails does not have access to accounts or personal information. As such, we are unable to fulfill account servicing or investigation requests through this channel.  I apologize for any inconvenience.

To investigate the problem you are experiencing, please call 1-888-723-8881. Assistance is available seven days a week from 7:00 a.m. to midnight local time across Canada. If you are calling from abroad, the number is 1-416-223-0263. Collect calls are not accepted.

 Thank you for using President's Choice Financial.

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